• A Process View of Facilities Management

    Process model (high-level) of FM

    Owners and their managers need to pay as much attention to the definition and optimisation of their FM process as they do to their core business processes. Experience of current practice suggests the situation to be otherwise, with an underdeveloped appreciation of process-thinking leading to a reduction in the effectiveness and efficiency of FM service provision. The implications of these shortcomings are highlighted in a number of areas critical to success, namely stakeholders, outsourcing and performance measurement.

  • Making a Successful Transition

    Make adequate plans for transition

    What happens when it is felt necessary to change service providers or the mode of service delivery? How can this be done without disrupting normal operations? A new British Standard – BS 8892:2014 Transition management of facility-related services: Code of practice – has been designed to deal with such situations.

  • Total Facility Management (4th edition)

    Total Facility Management (4th edition)

    Following on from three previous editions, Total Facility Management, expands and redefines the scope of facility management for practitioners and students alike. 

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