Procurement is a key process within facilities management. The publication of a standard on procurement brings clarity and consistency to an area that has for long been neglected. Too often, decisions on the provision of services – security, waste management, cleaning, maintenance, even IT and catering – have been based on an incomplete understanding of the work involved. That can now be all in the past.

Following on from three previous editions, Total Facility Management, expands and redefines the scope of facility management for practitioners and students alike.