Which is the best solution for an owner/client – outsourcing, insourcing or co-sourcing of facility-related services? Think carefully before you answer. Got it? Yes… it depends. No one can say which is best without knowing about the organisation that needs those services. Selecting any of the above options without fully understanding the owner’s/client’s business drivers, for example end-user satisfaction and best value, is possible; but it hardly amounts to an informed business decision.
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