The Facilities Society is committed to protecting the privacy and confidentiality of its website users and other contacts. We also collect contact details from our donors and supporters, project sponsors, partners, members, and from corporate bodies, practitioners and researchers with whom we come into contact so that we can finance and conduct our work. Professional contact details provided on this site are either taken from public sources or given to us knowingly and used with permission.

The Society is (as required by the Data Protection Act 1998) registered with the Information Commissioner's Office, number Z1601667. The information we collect may include:

  • Name and job title
  • Contact information
  • Age, disability status, gender, ethnicity and nationality
  • Occupation and company details

The Society may use this information for the following reasons:

  • To comply with our legal and regulatory obligations
  • To pass your details to our accountants, consultants and other professionals for the purpose of obtaining professional advice and complying with our contractual obligations

and for the purpose of:

  • Registration and accreditation
  • Complaints and dispute handling
  • Investigations
  • Research
  • Improving our services
  • Employee administration, including human resource functions
  • Sending information to you which we think may be of interest to you

Monitoring and recording of communications
We may monitor or record any communication between you and the Society for quality assurance and training purposes.

Security and protection of password
The Society has appropriate technical and organisational measures in place to prevent the unauthorised or unlawful processing of your personal information, and accidental loss or destruction of, or damage to, your personal information. In the course of providing such security and for the purpose of quality assurance, we may need to verify the correct functioning of your account in this and any website owned by the Society or linked to it. This will mean logging in to your account using our master password. Your password is encrypted and is known to you alone and cannot be used. Such action would only normally be taken in the event of a failure or other error affecting the correct functioning of your account and/or the website.

Retention of personal information
The Society will not keep your personal information for longer than is necessary for our purpose.

Cookies are text files, which identify a user’s computer to the Society's web server. Anonymous statistics are routinely gathered to help in understanding, for example, which content is popular, which is not, and the parts of the world where users are located. Cookies do not identify the individual user, just the computer used, the region or country and the preferences set previously for viewing the Society's website.

Users may, of course, choose not to accept cookies from the Society's website. This might mean that their browser will not remember which style sheet they prefer to use and their preferences will need to be reset for each page they visit. Removal of cookies depends on the browser being used. For a comprehensive guide to the removal of cookies from different browsers, go to - How to delete cookies.

Links to other websites
The Society's website contains links to other sites and is not responsible for the data protection and privacy practices within any of these other sites. You are encouraged to be aware of this when you leave this website and to read the data protection and privacy statements on other websites you visit which collect personally identifiable information. This statement applies solely to our website.

Your rights to access your personal information
You are entitled, pursuant to the aforemetnioned Act, to ask for a copy of your personal information, for which we will charge a £10 fee, and to have any inaccuracies in your information corrected.

We use cookies on this website to improve user experience and the services we provide. This use includes collecting anonymous visitor statistics. To find out more about the cookies we use and how to delete them, see our Privacy Policy.

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